Question

One Sunday afternoon, I went shopping at Wal-Mart . But I never thought I would have a life ­changing experience at WalMart.

Although my thoughts were only on speed, the checkout line I was standing in wasn’t moving as quickly as I wanted, and I looked towards the cashier.

There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he’s an old guy!

For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, “How’s it going？” But he did something different—he listened to people carefully and then he would reply to what they had said

I thought it was strange. I has grown used to people asking me how I was doing simply out of conversational habit. I could say, “I just found out I have six months to live，” and someone would reply, “Have a great day！”

But that wasn't the end.

He gave them the change, walked around the counter (柜臺), and hugged them with his right hand in an act of friendship. He looked at the customers in the eyes. “I want to thank you for shopping here today,” he told them. “You have a great day. Bye-bye.”

The smiling looks on the faces of the customers were priceless. All had been touched by his simple gesture—and in a place they never expected. They would gather their things and walk out, smiling.

Of course, he did the same to me and I got to know his name—Marty.

Who was that guy? It was as if Sam Walton (沃爾瑪的創始人)had come back from the dead and invaded this old guy’s body.

I had never walked away from that shop feeling like that.

1.The underlined word “customer” mean________ in Chinese.

A. 營業員                 B. 顧客         C.經理               D. 供貨商

2.The checkout line the writer was standing in moved slower than expected because _______．

A．there were some big purchases       

B．the writer was not patient enough

C． the cashier couldn't work as fast as others     

D．the cashier did more than scanning the items

3.According to the writer, when common people ask you “How’s it going？” ________．

A．they don’t really care what you may answer

B．they are just practicing their conversation ability

C．they are asking for your personal information

D．they don’t expect to hear any answers

4.What do you think of the cashier-Marty?

A. clever and imaginative              B. strange and stubborn

C. kind and sincere                    D. practical and creative

5.What does the writer want to express through the text?

A．Our everyday life is always full of surprises.

B．Most customers enjoy being treated this way.

C．Being different is a good way of doing business

D．A little positive (積極的)action can make a big difference.

 

Answer 1

1.B

2.D

3.A

4.C

5.D

【解析】

試題分析：這篇短文給我們介紹了收銀員Marty的積極友善的行為。除了掃描物品收銀之外，Marty會認真聽顧客的談話內容并會面帶微笑與顧客道別等，讓顧客感到溫馨快樂。通過短文作者告訴我們一點積極的行動能產生很大的影響。

1.“customer” 的意思是顧客。根據He looked at the customers in the eyes. “I want to thank you for shopping here today,”可知答案。故選B。

2.He gave them the change, walked around the counter (柜臺), and hugged them with his right hand in an act of friendship. He looked at the customers in the eyes. “I want to thank you for shopping here today,” he told them. “You have a great day. Bye-bye.”可知除了掃描顧客的所購商品外收銀員還做了更多的事情可知答案。故選D。

3.I has grown used to people asking me how I was doing simply out of conversational habit. 我已經習慣了人們只是出自談話習慣問我怎么樣可知答案， 故選A。

4.你覺得收銀員馬蒂怎么樣? 善良真誠。根據這位收銀員做了比收銀工作更多的事情（認真聽顧客講話，會擁抱下顧客等）可知答案，應該選C。

5.

考點：社會文化類短文閱讀。